Measuring Customer Loyalty Seminar April 5th at 8 AM.

Loyalty Seminar II :

Measuring Customer Loyalty

“The greater the loyalty of a group toward the
group, the greater is the motivation among the members to achieve the goals of
the group, and the greater the probability that the group will achieve its
– Rensis Likert –

How do you measure Customer Loyalty?

Key Measurements for Building a Loyal Customer Base

This two-hour
workshop focuses on:

  • How does your organization measure CUSTOMER LOYALTY?
  • Why is it important to know your LOYALTY FACTOR SCORE?
  • What is your LOYALTY FACTOR SCORE?
  • Why is it important to know your EMPLOYEE LOYALTY SCORE?

Loyalty Solutions Seminar April 5th at

Heritage Church

44625 Schoenherr Rd.

Sterling Heights MI. 48313

8:00 AM until 11:00

$50.00 Payable at the door

Please RSVP to Bill Griffith At or 586-431-9311








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