Key Measurements for Building a Loyal Customer Base
January 11, 2011
How Do You Measure Customer Loyalty?
This two-hour workshop focuses on:
How does your organization measure Customer Loyalty?
Why is it important to know your Loyalty Factor Score?
What is your Loyalty Factor Score?
Why is it important to know your Employee Loyalty Score?
What is your Employee Loyalty Score?
Session 3 – The Power of Customer Loyalty – Points of Connection
Register for sessions 2 and 3 for $89!!!
Date: Tuesday, January 11
Time: 8:00am – 11:00am
Cost: $50 in advance
Location: Heritage Church
Sterling Heights, MI 48313
Space is Limited. RSVP Today!
Contact Bill Griffith:
Send Checks to:
WJG Business Concepts
Clinton Township, MI 48038